Sales Tip: Focus on customer challenges
The ultimate goal of telesales is not to trick prospects into getting a product that doesn't work for them but to provide beneficial solutions for solving daily business challenges.
This requires a two-way conversation where the agent proceeds with the qualifying questions and the prospect articulates their needs.
The key thing here is to talk less and listen more, as it is an essential way to build trust and make a person feel valued.
Summary
When we interact with prospective clients with a goal to service, as opposed to a goal to sell, our productivity will increase.
Find out what the client needs from you; what was the reason they reached out to you? What budget is available to service their needs?
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